Refund & Replacement Policy – Rajasthani Store

At Rajasthani Store, we are committed to delivering fresh and high-quality traditional food products. Due to the perishable nature of our items, our refund policy is limited and applicable only under specific conditions.

1. Non-Returnable Items

All food products sold on our website are non-returnable, including:

• Sweets (Mithai)
• Namkeen and snacks
• Opened or used food items

Once delivered, products cannot be returned due to hygiene and safety reasons.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement only if:

• The product is damaged during transit
• You received the wrong product

3. Reporting an Issue

To request a refund or replacement:

• Contact us within 24 hours of delivery
• Provide clear photos or videos showing the issue
• Include your order details for faster processing

4. Refund Process

• Once your request is reviewed and approved, we will initiate the refund
• Refunds will be processed to the original payment method
• Processing time may take 5–7 business days

5. Replacement Policy

In eligible cases, we may offer:

• Replacement of the damaged or incorrect product, OR
• Refund, based on product availability and customer preference

6. Important Notes

• No refund or replacement requests will be accepted after the 24-hour window
• Slight variations in taste, texture, or appearance are normal for handmade products
• Incorrect shipping details provided by the customer may result in non-eligibility for refunds

7. Contact Information

If you have any questions or need assistance, please contact us:

• Email: rajasthanistore@gmail.com
• Phone: +91 99820 30042, +91 77377 76681